Return & Refund Policy

Returns

Pursuant to the Australian Consumer Law, OES Australia provides the following return policy for our customers:

Our policy period is 30 days from the date of purchase. After this time, we cannot offer a refund.

In order to be eligible for a return, the item must be in its original condition, unused, and with its original packaging.

Gift cards are not eligible for return. Only regular-priced items are eligible for a refund, sale items are not eligible.

A receipt or proof of purchase must be provided in order to complete the return process.

The customer is responsible for the cost of shipping for the return, which is non-refundable. The cost of shipping will be deducted from the refund.

Once approved, returns should be sent to: 108 Mortlock Terrace, Port Lincoln, SA 5606. 

Upon receiving and inspecting the returned item, OES Australia will notify the customer via email of the approval or rejection of the refund request. If approved, a 20% restocking fee will be deducted from the refund for returns due to a change of mind. The refund will be processed and credited to the original method of payment within a reasonable amount of time. If the refund has not been received, the customer should check their bank account, contact their credit card company, and their bank before contacting OES Australia at oesaustralia@outlook.com


Damaged or Defective Items

We stand by the quality of our boards, which is why all boards are covered by a six-month manufacturer’s warranty. OES Australia will repair defective or damaged items to as new condition. Contact OES Australia at oesaustralia@outlook.com for a repair. This warranty does not cover normal wear and tear or damages caused by the customer. Damaged items cannot be exchanged for a different item.

This return policy does not limit any rights the customer may have under the Australian Consumer Law.